FAQ

 

Where can I find Sarah Janks Gowns?

Only one place - Rye New York. Located in the lush land north of Manhattan, Sarah lived in Rye, New York - when she personally picked Jessica Haley Bridal as her destination store

Why don't you stock internationally?

We loved our 30 plus stockists and brides worldwide, however Sarah saw the writing on the wall some time ago and grew frustrated with the bridal business not embracing sustainability. It created a ton of waste while inundating the customer with too many choices. We listened to what our customers were saying and their pain points with the existing options to reinvent our Business as a modern brand which will serve our customers and the environment.

What changes did you end up making?

We reset and did away with any excess. No large sets of samples touring the world, no excess dresses that end up in landfill. Just one set of small, beautiful and rare pieces in silks and luxurious fabrics to discover. Then we design from that point around you. We know Made to Order is the future of Bridal Fashion.

What can I expect as a Sarah Janks Bride?

In person consults: We offer as many consultations in person at the JH Boutique, at your home, hotel as needed! Virtual consults: We will consult with you virtually at a time suited to you (we've done 5am consults in Singapore or 8pm ones in LA!). Once you decide on your selection of gowns, we'll ship your top ones to your door for you to try on with family and friends on a live consult with us! Best of all we'll be there for you every step of the way! Especially in these new and strange times, we stand by our values to, honor traditional craftsmanship sustainably and deliver exceptional customer service to make buying your dress an awesome experience. We are here, any time for anything - be it underwear or jewellery suggestions to recommendations for photographers and make up artists. We've got your back.

So we set sail with a new North Star. After a lot of thought and research, we truly believe the experience we can offer our customers is beyond compare, being stocked exclusively at Jessica Haley Bridal of Rye, New York. If you cannot visit the store, we'd be delighted to work with you, fulfilling all your bridal dreams via remote or long distance consults. If you have any questions please feel free to email us on info@sarahjanks.com. We love hearing from our customers and prospective brides!

How many virtual or in person consults will I have?

The answer to that is as many as are needed to perfect your dress! If you're trying to figure out your time commitment or considering flying in for your consultations, we usually have one inital consult (the Try On) for selecting the perfect gown, or a couple if you want to go all out and make design or fabric changes. When the gown is ready, you'll have a first fitting. This is usually a big moment, shoes, gown, accessories and hair come together and you really start to get butterflies! All our gowns are made to measure, however to ensure the perfect fit, at this time if needed we will finalise any tweaks to your dress to get it perfect and have alterations made. Then there is a final try on, with collection and send offs to follow!

What is your standard size range?

All our gowns are made to measure to ensure perfect fit for each of our brides. So whatever your body shape and size, we've got you covered!

I'm not close to your stockist and nervous about ordering online. How will you know what size to make?

All our brides have a one on one couture consult with the designer. From there out, depending on the gown we send out detailed sketches if we're varying or custom designing your gown, and will walk you thorugh the measurement process via virtual video consult. You can have a trusted friend or family mamber measure you, or alternatively head to a local tailor to have your measurements professionally taken. We are passionate about providing our brides not just with a dress, but with unwavering support and advice thorughout the proecss of creating the dress of your dreams!

How far in advance should I order my gown?

Our couture gowns take between 4-6 months to be made, though if you're in a pinch we are always here to help and will do our best to work with you to a tighter timeline.

What price range are Sarah Janks gowns?

We believe in complete transparency and so list a price range, we want you to fall in love but not feel like the gown purchase process is all smoke and mirrors! To give you an idea, our Couture gowns range in price from just under $4000 to $25000.

Do you deliver worldwide?

Great news! We ship to brides all over the world! To give you an idea of just how far we'll go, we've worked with brides from Australia who are in the navy on a ship offshore, to South American beauties fitting in Peru and marrying in Bolivia, to far flung exotic customers in places most people have to look up on a map! We've dressed celebrities and European royalty for their weddings and approach each bridal dress as the opportunity to provide and unique and memorable experience as well as a dress that is impeccably crafted in time hoored traditions. .

How do I transport my gown if I’m having a destination wedding?

We will bag your gown with a clear bag and then double bag it in a white extra long garment dress bag. If you are travelling with your dress, call the airline you’re travelling with prior and confirm you can take the dress on as hand luggage.  When you board the aircraft, as the cabin crew to hang the dress in the storage closet, this way it doesn’t lie flat with other luggage in the hold. 

Housekeeping Solves (becuase we know you'll ask!)

What about creasing?

Our brides are often jetsetting boss babes getting married in exotic locations. So to avoid any damage to your gown, we recommend keeping it in the dress bag when transporting it home or to your wedding destination, to keep it in pristine condition for your wedding. Once you arrive at your destination, hang it up and let it relax, while you relax with a cocktail - hopefully by the pool! 

How do I store my dress after the wedding?

Plain silk and corseted dresses can be hung or stored boxed after cleaning between acid free tissue paper.  Heavily beaded dresses should be boxed as the weight of the beads will destroy the tulle or silk it’s mounted on over time.  Store the bag or box in a temperature controlled environment, somewhere like the spare bedroom cupboard or under the bed as temperatures of attics and basements can cause great harm to your gown.

Tip:  remove extra padding, metal hooks and buttons which can rust and discolor over time and store them in a bag separately with your dress. We have lots of wonderful people we work with who specialize in cleaning and preserving wedding dresses and we'd be more than happy to help you find a local vendor or ship it from our New York cleaners once it's been cleaned.